At Gentleatherly, we are dedicated to providing clear, fair, and legally transparent order handling and customer resolution standards. This Refund & Return Policy governs all purchasing agreements, withdrawal rights, and quality replacement procedures for our men’s formal footwear collections across European and international destinations.

1. Statutory Right of Withdrawal (14-Day Cancellation)
   In full compliance with European Consumer Rights legislation, retail customers residing within European Union member states and designated European territories possess a statutory Right of Withdrawal:

Cancellation Window: You have the legal right to cancel your purchase agreement and request a return without providing a specific reason within 14 working days from the day on which you, or a designated third party (other than the carrier), physically take possession of the goods.

Notification Procedure: To exercise your right of withdrawal, you must submit a clear written statement notifying us of your decision prior to the expiration of the 14-day period via email to brogue@gentleatherly.com.

Return Address: For customer returns within European territories, please contact support for return processing documentation and dispatch guidance.

European Return Destination Address: [ ]

2. Defective, Damaged, or Incorrect Items (Photo Proof Protocol)
   If an item arrives with physical defects, transit damage, or incorrect order parameters, Gentleatherly maintains a simplified resolution process to support swift consumer remedies:

Reporting Period: Customers are requested to contact our customer support team at brogue@gentleatherly.com within a reasonable timeframe following delivery.

Documentation Requirement: Please provide your order reference details alongside clear photographical or video evidence demonstrating the product issue or defect.

No Physical Return Required: Upon review and verification of the submitted visual evidence by our support team, Gentleatherly will coordinate either a full order refund or dispatch a replacement pair without requiring the physical return of the damaged item.

3. Shipping Timeframes & Transit Loss Investigations
   All customer orders dispatched to European destinations are handled via established priority logistics networks, including DHL Express, FedEx, and UPS Priority services.

Standard Transit Window: Delivery across European markets typically requires 5 to 12 working days post-dispatch. Automated tracking notifications are transmitted directly to your designated email address at primary operational milestones (Dispatch, Sorting Hub Arrival, and Out for Delivery).

Delayed Shipments & Investigations: If an order exceeds the maximum standard delivery window of 12 working days, please contact support. Gentleatherly will initiate a formal investigation with the carrier network. Based on the verified findings of the investigation, we will process an appropriate resolution, providing either a full refund or a secondary replacement dispatch.

4. Payment Reversals & Refund Channels
   All approved refunds will be credited back to the original method of payment used during purchase authorization. Supported payment channels include:

Major Credit & Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets & Express Checkout Options: Apple Pay, Google Pay, and eligible digital wallets.

Once a refund is approved and initiated by our administrative team, the funds are transmitted to your issuing bank or payment gateway provider. Standard banking clearing processes typically require 3 to 7 working days to reflect on your payment provider statement.

5. Return Conditions & General Rules
   For standard voluntary returns initiated under the statutory 14-day Right of Withdrawal (where items are not damaged or defective):

Items must remain unworn, unaltered, and kept in their original operational condition with all original packaging materials intact.

Once the returned merchandise is received and inspected at our designated facility, the applicable refund for the purchase price will be processed through the original payment channel.

6. Customer Contact Details
   For inquiries regarding active return requests, refund statuses, or quality assistance, please contact us via our official support channels:

Customer Support Email: brogue@gentleatherly.com

Telephone:

Postal Address: