Welcome to Gentleatherly.

This Shipping & Delivery Policy outlines the operational procedures, timelines, and transit protocols applicable to all order dispatches for our men’s formal footwear products. By placing an order through www.gentleatherly.com, you accept the delivery protocols set out below.

1. Processing & Handling Time
   All orders placed on www.gentleatherly.com undergo operational review and fulfillment preparation prior to carrier dispatch:

Standard Order Processing Time: 1 to 3 working days.

Order Cut-off & Dispatch: Orders submitted on weekends or public holidays are queued for processing on the next standard working day. Once handling is finalized, packages are directly handed over to our priority carrier partners.

2. Destination Coverage, Logistics Carriers & Transit Timeframes
   Gentleatherly primarily serves customer retail destinations across Europe markets. We facilitate cross-border fulfillment through established premium carrier networks, including DHL Express, FedEx, and UPS Priority services.

Target Destination Region: European countries and territories.

Estimated Transit Time: Standard delivery typically requires 5 to 12 working days following carrier acceptance and dispatch.

Dispatch Origin Address: [ ]

3. Automated Tracking Notifications
   To maintain full transparency throughout the fulfillment journey, automated electronic updates are transmitted directly to the email address provided at checkout at key operational milestones:

Order Dispatch Notification: Sent as soon as the carrier registers the physical parcel intake and generates a live tracking reference.

Sorting Facility Arrival Notice: Transmitted upon package entry into key carrier transit hubs.

Out for Local Delivery: Dispatched when the shipment enters local carrier delivery deployment in the destination region.

Each automated notification contains a direct operational reference number to allow real-time parcel monitoring.

4. Delayed Deliveries & Investigations
   While we strive to align all shipments with estimated timeframes, unforeseen custom delays or operational carrier bottlenecks may occasionally affect delivery schedules.

Extended Transit Review: If a package exceeds the standard estimated transit timeframe (12 working days post-dispatch), please notify our support team via brogue@gentleatherly.com.

Formal Carrier Investigation: Gentleatherly will immediately initiate an official tracer and investigation with the respective carrier network.

Resolution Protocol: Upon verification of the shipment status through carrier investigation results, Gentleatherly will coordinate an appropriate final resolution, offering either a full order refund or a secondary replacement dispatch.

5. Transfer of Risk During Transit
   In strict compliance with European Consumer Rights legislation:

Risk of damage, loss, or deterioration of goods remains with Gentleatherly throughout the transit period.

Ownership and risk transfer to the customer only upon physical receipt and possession of the parcel by the customer or a third party authorized by the customer to take custody of the package. Risk does not transfer to the consumer upon initial handover to logistics operators.

6. Customer Contact Details
   For inquiries regarding active shipments, order status updates, or carrier tracking details, please reach our customer support channel:

Official Support Email: brogue@gentleatherly.com

Telephone:

Postal Address: