This Cookie Policy explains how Gentleatherly uses cookies and similar tracking technologies when you visit our website. This policy is established by Gentleatherly as the sole operating and registered merchant identity governing www.gentleatherly.com, serving retail customers across European destinations in compliance with Singapore’s Personal Data Protection Act (PDPA) and European ePrivacy and data protection rules (GDPR).

  1. Ownership & Merchant Identity
    All cookies and data collection protocols deployed on www.gentleatherly.com are managed exclusively for and by Gentleatherly. We do not permit unauthorized external third parties to deploy unmanaged tracking tools through our website.
  2. What Are Cookies?
    Cookies are small text files placed on your computer, mobile device, or Internet browser when navigating websites. They help websites maintain essential functions, remember user preferences, and provide standard operational insights to improve online user experiences.
  3. User Consent & Cookie Banner Mechanism
    In strict accordance with European ePrivacy regulations and Singaporean data privacy principles:

Strictly Necessary Cookies: Essential operational cookies required for standard site navigation, secure checkout functionality, and shopping bag maintenance are active by default.

Non-Essential Cookies: Non-essential or analytical cookies are disabled by default. They are activated only if and when you actively give explicit consent by selecting the “Accept” button on our website Cookie consent banner.

Consent Management: You retain full freedom of choice to accept, decline, or manage your cookie preferences at any time through our interactive banner or your web browser settings.

  1. Categories of Cookies Used & Retention Periods
    We categorize cookies deployed on www.gentleatherly.com into the following operational groups, each adhering to defined statutory retention periods:

A. Essential Operational Cookies (First-Party)
Purpose: Required to enable standard core site capabilities, such as shopping bag memory, checkout session continuity, and page navigation.

Retention Period: Session-based (deleted automatically upon closing your web browser) or up to 30 days for persistent checkout session preferences.

B. Third-Party Payment Processing Cookies (Stripe)
Purpose: Processed directly by Stripe, our designated payment processing partner, to support transaction processing, payment authentication, and fraud prevention controls during checkout.

Third-Party Processing: These third-party cookies are operated under Stripe’s standard data architecture and security frameworks.

Retention Period: Ranging from temporary single-session verification up to 24 months, depending on statutory financial audit standards and transaction risk management protocols enforced by Stripe.

C. Analytical & Performance Cookies (Optional)
Purpose: Used to collect anonymised statistical information regarding site traffic and page navigation patterns to help improve site functionality.

Retention Period: Retained for up to 12 months following consent, after which cookie logs are automatically deleted or anonymised.

  1. Third-Party Cookie Processing by Stripe
    When completing an order on www.gentleatherly.com, third-party functional cookies associated with Stripe are utilized. These cookies process technical identifiers necessary for secure card payment authorization, compliance checks, and anti-fraud monitoring.

For further details on how Stripe processes third-party transactional data, please review Stripe’s official privacy documentation at privacy Policy.

  1. Managing & Disabling Cookies
    In addition to our website Cookie consent banner, you can control or delete cookies through your internet browser settings. Please note that disabling essential operational cookies may impact standard checkout and shopping bag functions on www.gentleatherly.com.
  2. Contact Details
    If you have any questions regarding this Cookie Policy or our data practices, please reach our customer support team:

Official Support Email: brogue@gentleatherly.com

Telephone:

Postal Address: