At Gentleatherly, we place high priority on operational integrity and robust data protection for all checkout operations initiated through our merchant website. This Payment Security Policy sets out the standards, framework, and security practices that govern transaction processing on www.gentleatherly.com.

1. Payment Merchant Identification & Billing Descriptor
   Gentleatherly is an independent merchant identity registered and based in Singapore, serving retail customers across European and international markets.

Registered Merchant Web Address: www.gentleatherly.com

Official Billing Descriptor: When completing a purchase on www.gentleatherly.com, the transaction entry on your bank or payment card statement will appear as www.gentleatherly.com.

2. Supported Payment Methods
   We accept standard international card options and modern contactless express payment solutions at checkout. Supported payment options include:

Major Credit & Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets & Express Checkout Options: Apple Pay, Google Pay, and eligible digital wallets.

3. Payment Processing Framework
   Electronic payment transactions initiated on www.gentleatherly.com are handled via Stripe, which acts as our designated external payment processor:

Direct Checkout Experience: Customers are not required to create or log into a Stripe account to complete a payment on our site. Payment card details can be entered directly within our secure checkout fields during order placement.

Independent Payment Processor: Stripe provides independent transaction infrastructure services. Gentleatherly and Stripe remain separate operational entities.

Transaction Monitoring & Risk Review: In accordance with standard financial regulatory frameworks, automated transaction risk evaluation and operational anomaly monitoring are conducted during processing to help identify potential fraud indicators.

Order Fulfillment Schedule: Following successful payment authorization, order handling and processing proceed in accordance with our standard fulfillment timeframes.

4. Data Protection & Regulatory Compliance
   Gentleatherly manages customer transaction information in accordance with Singapore’s Personal Data Protection Act (PDPA) and the European Union’s General Data Protection Regulation (GDPR):

Payment Data Handling: Customer payment credentials are standard encrypted data payloads transmitted directly to the payment processor. Sensitive payment card numbers are not stored or maintained directly on www.gentleatherly.com operational servers.

Standard Operational Controls: Routine security controls and standard protocol updates are maintained to protect customer communications and transaction records from unauthorized exposure.

5. Cookie Compliance & Consent Mechanisms
   In accordance with Singaporean data protection principles and European ePrivacy Directives:

Cookie Banner Consent: Non-essential or analytical cookies are only activated when a customer actively selects the “Accept” option on our website Cookie banner.

Data Transparency: Customers retain full control over cookie settings via our dedicated Privacy Policy and cookie management banner.

6. Customer Communication & Support Hours
   For any inquiries regarding payment authentication, billing descriptor verification, or transaction status, please contact our support team:

Official Contact Email: brogue@gentleatherly.com

Response Period: All written inquiries submitted via email regarding payment queries are reviewed in sequence. Our customer support team aims to respond to all inquiries within 24 to 48 hours.

Merchant Address:

Telephone: