Welcome to Gentleatherly.

These Terms of Service govern your use of www.gentleatherly.com and the purchase of our men’s formal footwear products. By accessing our site or placing an order, you agree to be bound by the terms, operational standard rules, and policies set out below.

  1. General Merchant Information
    Gentleatherly is an independent merchant identity operated via www.gentleatherly.com based in Singapore, serving individual retail consumers across Europe destinations.

Official Email: brogue@gentleatherly.com

Telephone:

Postal Address:

  1. Orders & Contract Formation
    All product orders placed on www.gentleatherly.com constitute an offer to purchase under these terms. Order confirmation notices sent electronically via email represent our formal receipt and operational acceptance of your purchase agreement. We reserve the right to review order details prior to dispatch.
  2. Shipping, Transit Times & Tracking
    We facilitate international order dispatches directly to European customer destinations through established premium carrier networks, including DHL Express, FedEx, and UPS Priority services.

Estimated Transit Time: Standard delivery across European destinations typically requires 5 to 12 working days following dispatch confirmation.

Automated Tracking Notifications: To maintain clear operational transparency, automated tracking emails will be transmitted to the customer’s designated email address at key fulfillment milestones, including order dispatch, arrival at primary handling hubs, and local delivery deployment.

Delayed Deliveries & Investigations: If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Depending on the verified transit status and outcome, Gentleatherly will coordinate an appropriate resolution, offering either a full order refund or a secondary replacement dispatch.

  1. Transfer of Risk & Ownership
    In strict compliance with European Consumer Protection Directives:

The risk of loss, damage, or deterioration of goods remains with Gentleatherly during transit and passes to the customer only upon physical possession of the goods by the customer or an authorized third party designated by the customer to receive the package.

Risk does not transfer to the consumer upon handover to the logistics carrier.

  1. Right of Withdrawal & Returns (European Union)
    Under applicable European consumer protection laws, customers residing in European markets possess a legal Right of Withdrawal:

Withdrawal Period: You are entitled to cancel your order and request a return without stating a specific reason within 14 working days from the day you, or your designated recipient, physically receive the purchased items.

Cancellation Process: To exercise your right of withdrawal, you must notify us before the 14-day period expires by submitting a clear written request via email to brogue@gentleatherly.com.

  1. Defective, Damaged, or Incorrect Goods
    If an order arrives with physical defects, transit damage, or incorrect items, we provide a streamlined direct resolution protocol:

Notice & Verification: Please contact customer support at brogue@gentleatherly.com within a reasonable timeframe following delivery. Customers are asked to submit clear photographical or video evidence detailing the product defect or damage alongside the order reference details.

Resolution without Physical Return: Upon verification of the submitted visual documentation, Gentleatherly will process either a full refund or dispatch a replacement pair without requiring the customer to physically return the damaged item.

  1. Pricing & Payment
    All product prices listed on www.gentleatherly.com are presented in the designated checkout currency. Final purchase amounts, including any applicable shipping fees, are presented clearly prior to order authorization. Electronic card processing occurs directly under standard PCI-DSS compliant secure protocols.
  2. Limitation of Liability & Applicable Law
    These Terms of Service are framed under the laws of Singapore and applicable Consumer Rights Regulations enforced within European destination territories. Neither party’s statutory rights under local consumer laws are excluded or restricted by these terms.
  3. Contact Details
    For questions regarding these Terms of Service or order support, please reach us through our official customer contact address:

Customer Support Email: brogue@gentleatherly.com

Telephone:

Postal Address: