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Privacy Policy
This Privacy Policy describes how personal information is collected, used, and processed when you visit or make a purchase from Gentleatherly.
- Data Controller Identity
For the purpose of applicable data protection legislation—including Singapore’s Personal Data Protection Act 2012 (PDPA) and the European Union’s General Data Protection Regulation (GDPR)—the Data Controller responsible for your personal information is:
Data Controller: www.gentleatherly.com
Official Contact Email: brogue@gentleatherly.com
Telephone:
Postal Address:
- Personal Information Collected
When you visit www.gentleatherly.com or place an order for our men’s footwear products, we collect relevant information necessary to manage customer inquiries and fulfill sales agreements. This includes:
Customer Identity & Contact Details: Full name, billing address, shipping address, email address, and telephone number.
Order & Transaction Records: Details of products ordered, transaction dates, and operational communication records.
Device & Technical Identifiers: IP address, browser information, and time zone settings collected via standard cookies during website navigation.
- Payment Processing & Third-Party Services
Gentleatherly does not directly store, process, or transmit full payment card details or credentials on our servers.
All payment operations are handled directly by our authorized third-party payment processor, Stripe. When you complete checkout, your payment card data is processed directly through Stripe under their applicable security protocols, privacy policies, and PCI-DSS standards. Stripe handles personal data relevant to fraud prevention, payment authentication, and payment settlement on our behalf.
- Legal Basis for Data Processing
We process personal data in accordance with Singapore PDPA and EU GDPR requirements based on the following legal grounds:
Performance of a Contract: Processing information necessary to fulfill customer orders and process deliveries.
Compliance with Legal Obligations: Retaining transaction history to satisfy accounting, tax, and commercial reporting mandates in relevant jurisdictions.
Legitimate Interests: Managing routine customer communications and maintaining orderly administrative operational activities.
- Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the operational purposes for which it was collected, and to comply with statutory legal requirements under Singaporean and European legislation:
Transaction & Accounting Records: Retained for up to 7 years from the order completion date to satisfy statutory tax, auditing, and financial retention obligations under local law.
General Customer Communication: Retained for up to 24 months following the final customer inquiry or message exchange, after which records are deleted or anonymised.
Once the applicable retention period expires, personal data is systematically deleted or rendered fully anonymous in accordance with standard data sanitation practices.
- Individual Rights (GDPR & PDPA)
Depending on your geographic location, you hold specific legal rights regarding your personal information under the GDPR or PDPA, including:
Right of Access: The right to request copies of your personal data held by us.
Right to Rectification: The right to request correction of inaccurate or incomplete personal records.
Right to Erasure: The right to request the deletion of personal data where legal retention mandates no longer apply.
Right to Restriction or Objection: The right to request restrictions on or object to specific data processing operations.
To exercise any of these rights, please submit a written request to our designated contact email: brogue@gentleatherly.com.
- Security Standards
We maintain standard administrative and technical operational controls appropriate for an independent online merchant to help prevent unauthorized access, alteration, or exposure of personal data. In accordance with applicable regulatory standards, no data communication or transmission mechanism can be stated as entirely risk-free. - Contact Information
If you have questions, feedback, or requests concerning this Privacy Policy or our data management practices, please contact us:
Contact Email: brogue@gentleatherly.com
Telephone:
Postal Address:
